Troubleshooting
Invoice Issues
If you have any issues with or questions about the invoices shown within your portal, please contact the business who sent you the portal.
E-Sign Document Issues
If you can see e-Sign documents within your portal, these will be in 3 different stages: Complete - This means that the document is fully signed and you can download a copy if you wish. Awaiting Others - This means that we are waiting for someone ...
Form Portal Item is Broken
If you click on a Form Portal Item (for example "Application Form") and it does not work, please report this to the business that sent you the portal. ZE Portal does not host any forms. The business that sent you the portal has provided a URL to a ...
Error Uploading File
You can only upload the following types of files: pdf, jpg, jpeg, png, csv, doc, docx, xls, xlsx, mpeg, mov, avi, wmv, flv, mp4, zip The maximum size for each file is 249 MB ZE Portal relies on a number of 3rd party systems to work. One of these ...
Portal Not Loading
If your portal does not load, it may be for a number of reasons. Please check the exact error message displayed to you on your device. Please close the web browser and then click the button in your Portal email again to reopen your portal. If your ...